Field Service Engineer
Company: Kinsley Power Systems
Location: San Francisco
Posted on: May 3, 2024
Job Description:
All of us at EFI--- are relentlessly focused on the growth and
success of the print business. That's why print providers worldwide
turn to EFI to help build their brilliant future. Our 2,000+
worldwide team members are passionate about driving our customers'
business growth with a scalable portfolio of products, solutions,
services, support, and world-class partnerships for the
manufacturing of signage, packaging, textiles, ceramic tiles,
building materials, commercial print, and personalized documents
with a wide range of printers, inks, digital front ends, and
workflow solutions. Our unwavering commitment is to increase their
profits, cut costs, improve productivity, and optimize efficiency -
job after job, year after year. We're obsessed with our customers'
success. And we believe we have the right people, technology, and
experience to help businesses achieve their goals. Ready to be
brilliant, together? Visit efi.com/careers to learn more about
career opportunities at EFI. We are looking for a -Field Service
Engineer to join our team in Bay Area (San Fran - San Jose) as a
telecommuter as you will be traveling to customer locations in your
region. This position is -responsible for working at customer sites
to provide on-site setup and installation of all EFI industrial
inkjet printers. This includes working with the customer regarding
pre-installation requirements as well as assisting the customer in
unloading all components for the print system and positioning it in
the customer's facility. What you will do:
- Includes un-crating the controller, print heads, remote
cabinets, all UV components, checking electrical power and
compressed air while working with a Certified Electrician, initial
setup and adjustment, and thoroughly testing the printer to ensure
the images it prints are up to factory standards.
- Initial and on-going formal customer operator and printer
maintenance training. This includes coordination training with
Inkjet customer based on customer needs. Customer training also
includes assessing customer training needs and making
recommendations to EFI- Inkjet customers regarding the need for
additional training.
- Provide periodic on-site troubleshooting -and repairs on
printers that may be experiencing complex electrical, mechanical or
pneumatic problems as directed by Field Service Manager and/or EFI-
Inkjet customer support team.
- Provide detailed technical feedback via a EFI Inkjet Case
Management System (CMS) during and after each customer visit
following EFI Inkjet guidelines.
- Demanding schedule including travel up to 75% of workweek, as
well as occasional weekend work to meet customer needs. This role
might be a good fit if you:
- Minimum two-year technical degree or equivalent experience in
mechanical, digital, and electronic technology
- Minimum two years in field engineering positions servicing
complex electro-mechanical devices and high demand customer -
locations.
- Demonstrated customer management skills, strong commitment to
customer - satisfaction.
- Demonstrate ability to independently manage a large service
territory (includes effective management of assets i.e. parts,
tools, company information)
- Demonstrated ability to troubleshoot electrical and mechanical
problems to the component level
- Demonstrated ability to provide telephone technical support and
to effectively communicate (telephone and email) with Product
Service Engineers (Hardware and Applications)
- Working knowledge of RIPS, color theory, -Microsoft Windows and
Linux operating systems and basic networking protocols
- Working knowledge of materials and chemicals used in the
printing industry highly - desirable.
- In-depth knowledge of personal computers, industrial inkjet
printers, large format printers and/or presses and printing
applications
- Knowledge of high and low voltage wiring, capability of
identifying and qualifying single phase as well as three phase
power requirements
- Ability to demonstrate strong mechanical aptitude including
using critical alignment tools holding tolerances of .001"
- Frequently lifting objects up to 70lb.
- Ability to work within tight spaces, crawl on hard concrete
floors and physically contort to access components. - Salary Range:
80k base + OT, car allowance, benefits - -The salary range for this
job is a general guideline only and not a guarantee of compensation
or salary. Additional factors considered in extending an offer
include (but are not limited to) responsibilities of the job,
skills, qualifications, experience, knowledge, location, as well as
internal equity and alignment with market data. -EFI is an
"Affirmative Action/EEO/Protected Veteran/Disabled Employer"
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Keywords: Kinsley Power Systems, Pittsburg , Field Service Engineer, Engineering , San Francisco, California
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