This position requires a self-starter who can build and lead a
team; has experience in store retail operations, customer service,
and/or operations management. We are interested in a person who
will help define processes by working in the Store Operator role
for a period of time, but then quickly build and analyze data to
improve the current process and create new processes as our program
grows. The Store Operations Lead will manage the day-to-day
operations of a team of store operators, check in with these
operations employees and keep the job fun and interesting in
Work Days: Mon-Sun
Shift Hours: 6:00am ¿ 11:00pm (will work an 8 hour shift between
-Store retail experience
-Experience in Operations Management
-Motivated and Creative Thinker
-Excellent Customer Service Skills
-Bachelors Degree Required
-Minimum of 2 years in a management position
-Manages/Trains/Motivates a team of Adecco reps to execute shopping
-Manages SLA performance through metrics and develops operational
improvements to optimize store rep efficiency.
-Works closely with Store Managers/Employees, Google Product
Management, and Engineering for ongoing product development.
-Work with cross functional team to troubleshoot non-technical
account management issues (payments, feeds, policies).
-On-call: Store Operators will call this lead and they must be able
to resolve issues in real-time with Store Reps.
-On-site: Will drive to stores to visit Store Ops employees (as