General Manager
Company: Urban Air
Location: Concord
Posted on: April 17, 2024
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Job Description:
UA Concord General Manager Job Posting WHAT IS URBAN AIR
ADVENTURE PARK? Urban Air Adventure Park is opening in Concord,
California! We provide a safe and fun environment for people of all
ages to have an unforgettable experience. Our park has a Sky Rider
Zip Line, Laser Tag, Climbing Walls, Trampolines, ninja-style
Warrior Course, Ropes Course, Battle Beam, Dodgeball, cafe and much
more! WHAT IS THE URBAN AIR GENERAL MANAGER? Urban Air is looking
for a dynamic person to help lead our exciting new family
entertainment venue in Concord, California. Our ideal candidate
will have experience managing a large team of employees in a
fast-paced environment. You will be comfortable wearing many hats
and making decisions under pressure. The General Manager is a
high-level supervisor and leader who is accountable for building a
workplace with a strong team environment and targeting high
customer satisfaction in a fast-paced environment. Customer service
and communication are among the most important qualities we would
like to see in our ideal candidate.The candidate must have strong
managerial skills, organizational experience and be able to
function independently. Training will be provided, however prior
supervisory experience is required. A background in food service
will be considered a plus. RESPONSIBILITIES (PEOPLE, OPERATIONS,
FINANCIALS) PEOPLE Cultivate a team environment that provides
exceptional customer service Hire, train, and provide mentorship to
staff Oversee approximately 80 part-time employees with 2-3
Assistant Managers and influence staff through effective
motivation, leveraging individual strengths to ensure guest
satisfaction and maximum productivity develop and train staff for
more responsibility in order to promote them to leadership roles
execution of all employee recognition and incentive programs
Maintain a strong community presence through partnerships with
community and business organizations OPERATIONS We work when others
play! Must be able and willing to work weekends, evenings and
holidays Maintain a safe, clean and secure environment for all
guests and staff Create weekly schedules and ensure staffing levels
is appropriate to maximize the customer experience and meet the
needs of the business Manage inventory of food, beverages,
merchandise, marketing materials, cleaning supplies, and all other
necessary supplies Maintain and oversee repairs to the facility and
attractions Ensure that daily safety checks of all attractions are
thorough and complete Continuously improve operational execution
Monitor online reviews to ensure we are consistently meeting or
exceeding guest expectations and consistently making improvements
Other duties as assigned FINANCIALS staffing levels and management
coverage is appropriate to maximize the customer experience while
maintaining the labor budget for the business payroll for all staff
twice a month Be responsible for processing and reconciling daily
receipts Maintain systems which ensure overall fiscal
responsibility for inventory control, including pars and proper
ordering Promote corporate/school events by meeting with local
businesses and school administrators Analyze financial reports and
develops action plans to grow revenue and control expenses to meet
or exceed annual budgets QUALIFICATIONS + SKILLS in hospitality
required, Theme Parks, Family Entertainment Centers, Hotels,
Resorts, Casinos, or Restaurants years of experience in Facility
Operations & Management required Associates degree; BA, BS
preferred skills and proven ability to lead, supervise, and coach
fellow team members a must ability to achieve expected store
financial results in areas of responsibility skills a must -
Microsoft Office (Excel, Word, Outlook, PowerPoint) be
professional, energetic, self-motivated, able to motivate others,
and have a positive attitude! Ability to thrive under pressure in a
fast-paced, demanding and constantly changing environment Ability
to maintain composure and problem-solve on the fly in a busy
environment Exercise good judgment in decision making Superior
communication skills; ability to write and verbally communicate in
a clear and concise manner Flexible in approach; can readily adapt
to business and team needs, changes and challenges Ability to see
patterns in performance and strategize solutions Open to feedback
and self-improvement Respect for individuals (customers, vendors,
and employees) and an appreciation for inclusion WHO WILL SUCCEED
IN THIS ROLE Our staff and guests are important to us and should be
to you as well. For many of our staff, this is their first job. We
are looking for a strong, vibrant leader who can set an example by
providing guidance and direction to a majority younger staff.
Encouraging and helping them grow professionally and personally as
they enter the work force. Teaching them positive guest service
skills to provide a fun, safe experience for our guests all while
ensuring the GM tasks are being completed to control costs and
drive revenue. Benefits Health insurance Dental insurance Vision
insurance Employee discount Paid time off Paid training Shift and
schedule Weekends Nights/evenings Holidays LEGAL MAKES US SAY The
physical demands described here are representative of those that
must be met by a team member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this position, the team
member will regularly be required to: days, nights and/or weekends
as required. in noisy, fast paced environment with distracting
conditions. about facility and stand for long periods of time. and
write handwritten notes. and carry up to 30 pounds. have regular
and predictable attendance. The above statements are intended to
describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an
exhaustive list of all responsibilities, duties and skills. OK, now
that "Legal" is over, if this all sounds good to you, we'd love to
hear from you! Urban Air Concord is an equal opportunity employer.
PandoLogic. Category: , Keywords: General Manager
Keywords: Urban Air, Pittsburg , General Manager, Executive , Concord, California
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