Senior Manager, UX Research

Company: Ripple
Location: San Francisco
Posted on: May 3, 2025

Job Description:

Please note this is for San Francisco, CA, United States. You only need to apply to one location if there are multiple listed for the job.Apply NowAt Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.THE WORK:As a Senior Manager of UX Research, you will lead a small and mighty team of UX Researchers to deeply understand customer needs, desires, and problems and find opportunities for new product development and user experiences. You are comfortable rolling up your sleeves to lead highly impactful research studies while coaching UX Researchers and delivering actionable insights across Ripple. You have experience influencing the product roadmap and strategy that will take Ripple's customer experience to the next level. You are an inspiring leader who is adaptable, focused, and ready to tackle ambiguous problems in a fast-paced and evolving blockchain technology space and prepare the team for long-term success.WHAT YOU'LL DO:

• Be a strong leader in a cross-functional team and define customer-centric research approaches to help envision and influence the future of Ripple product experiences.
• Define and refine the research roadmap, establishing a practice that balances speed and quality of research execution.
• Empower the team to lead research with autonomy and collaboration while also implementing your own high-impact research studies, starting in a "player-coach" role with a balance of management and individual research contribution.
• Apply agile research practices and techniques for the team to generate new insights for existing and future Ripple customers.
• Represent the voice of the user and spread user insight across the organization.
• Perform exploratory research, design concept validation, and internal data-driven analysis, leading to tangible product and design recommendations.
• Ensure cross-functional teams, including Product Managers, Designers, Engineers, and Product Marketing, are involved in the research process.
• Articulate the 'so what' of research takeaways during presentations with leadership and broader audiences.
• Be responsible for the research budget and evaluate vendors and platforms to align with research needs.
• Facilitate workshops with cross-functional teams to surface internal hypotheses, increase knowledge sharing, and spread user insight.WHAT YOU'LL BRING:
  • 10+ years of experience in UX research, including leading research strategy in sophisticated and/or enterprise-level products.
  • 2+ years of consistent record of leading and mentoring UX Researchers.
  • A strategic and adaptable individual who can pivot quickly, anticipate changes, and drive success in an evolving technology environment.
  • Uses foresight to recognize unmet user and business needs, emerging trends, or inefficiencies that UX research can help address.
  • Bold and self-motivated with a bias toward execution and agility, with the ability to prioritize research projects.
  • Intellectually curious and insightful, balancing users' and customers' needs.
  • A comprehensive research toolkit and a flexible approach to applying agile research methods.
  • Excellent verbal and written communicator; values over-communication while collaborating with cross-functional teams located in different time zones.
  • A strong vision for how to efficiently scale research practices and processes.
  • BA/BS or equivalent experience in Psychology, Cognitive Science, Human-Computer Interaction, or a related field is considered an advantage.For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.CA Annual Base Salary Range: $200,000 - $225,000 USDWHO WE ARE:Do Your Best Work
    • The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
    • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
    • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
    • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
    • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
    • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!Take Control of Your Finances
      • Competitive salary, bonuses, and equity.
      • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
      • Employee giving match.Take Care of Yourself
        • R&R days so you can rest and recharge.
        • Generous wellness reimbursement and weekly onsite & virtual programming.
        • Generous vacation policy - work with your manager to take time off when you need it.
        • Industry-leading parental leave policies. Family planning benefits.
        • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.Benefits listed above are for full-time employees.Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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Keywords: Ripple, Pittsburg , Senior Manager, UX Research, Executive , San Francisco, California