Lead Product Manager, Zoom Phone
Company: Zoom
Location: San Jose
Posted on: April 4, 2026
|
|
|
Job Description:
What You Can Expect You'll be part of the Zoom Phone product
team, focusing on telephony features, owning objectives and KPIs,
and ensuring these features drive user engagement and business
impact. About the Team The team leads the development and evolution
of Zoom’s cloud-based phone services. We define and execute product
strategies, focusing on delivering scalable, reliable, and
user-friendly communication solutions. By collaborating with
engineering, design, sales, and support teams, we ensure seamless
integration within the broader Zoom platform, enhancing the
telephony experience for users worldwide.? Responsibilities Define
and prioritize product features and enhancements to delight
customers. Translate customer needs into well-defined user stories,
business requirements, and functional requirements for core
management systems and services. Own, define, and groom product
backlogs while working alongside development and design teams to
drive agile delivery. Collaborate closely with other product
managers, product marketing, and multiple cross-functional teams to
define and maintain the core management platform roadmap. Track
product KPIs and analyze product usage data to identify trends and
reveal requirements that best enable customer happiness. Serve as
the product expert by evaluating similar and adjacent products,
understanding industry trends, and working closely with key
customers and stakeholders. What We’re Looking For Bachelor’s
degree in a technical field (e.g., Computer Science, Electrical
Engineering) with 12 years of product management experience focused
on telephony solutions. Excellent communication skills, capable of
influencing, inspiring, simplifying ideas, telling impactful
stories, and driving clear decisions. Proven success in
telephony-centric businesses, with experience in enterprise SaaS,
communication, and collaboration products. Strong understanding of
cloud or premise-based enterprise unified communications platforms,
with a demonstrated ability to deliver innovative solutions in
dynamic environments. Experience in driving enterprise SaaS,
communication, and collaboration products and technologies is a
strong advantage. Familiarity with SIP signaling, RTP, WebRTC,
H.323, and telephony hardware (e.g., PBX systems, IP phones).
Understanding of QoS, network latency, jitter, and packet loss, and
their impact on call quality. Experience with APIs for integrating
telephony services (e.g., RESTful APIs) and Agile processes for
managing scrum teams. Salary Range or On Target Earnings: Minimum:
$146 700,00 Maximum: $339 300,00 In addition to the base salary
and/or OTE listed Zoom has a Total Direct Compensation philosophy
that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and
commensurate with qualifications & experience. We also have a
location based compensation structure; there may be a different
range for candidates in this and other locations At Zoom, we offer
a window of at least 5 days for you to apply because we believe in
giving you every opportunity. Below is the potential closing date,
just in case you want to mark it on your calendar. We look forward
to receiving your application! Anticipated Position Close Date:
04/10/26 Ways of Working Our structured hybrid approach is centered
around our offices and remote work environments. The work style of
each role, Hybrid, Remote, or In-Person is indicated in the job
description/posting. Benefits As part of our award-winning
workplace culture and commitment to delivering happiness, our
benefits program offers a variety of perks, benefits, and options
to help employees maintain their physical, mental, emotional, and
financial health; support work-life balance; and contribute to
their community in meaningful ways. Click Learn for more
information. About Us Zoomies help people stay connected so they
can get more done together. We set out to build the best
collaboration platform for the enterprise, and today help people
communicate better with products like Zoom Contact Center, Zoom
Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re
problem-solvers, working at a fast pace to design solutions with
our customers and users in mind. Find room to grow with
opportunities to stretch your skills and advance your career in a
collaborative, growth-focused environment. Our Commitment? At Zoom,
we believe great work happens when people feel supported and
empowered. We’re committed to fair hiring practices that ensure
every candidate is evaluated based on skills, experience, and
potential. If you require an accommodation during the hiring
process, let us know—we’re here to support you at every step. If
you need assistance navigating the interview process due to a
medical disability, please submit an Accommodations Request Form
and someone from our team will reach out soon. This form is solely
for applicants who require an accommodation due to a qualifying
medical disability. Non-accommodation-related requests, such as
application follow-ups or technical issues, will not be
addressed.
Keywords: Zoom, Pittsburg , Lead Product Manager, Zoom Phone, Sales , San Jose, California
